For our second blog post in our series featuring the Fenix team, we would like to introduce you to five team members from five different countries with five very different roles. 

From Côte d’Ivoire to San Francisco, from customer care to sales, meet a few of our diverse, passionate and talented team members. 

Aimée Christelle N’Gouan, CSR Coordinator, Côte d’Ivoire 

What I am passionate about in this role is to be able to help my colleagues.”

What do you do at Fenix?

I have been at Fenix for one year and seven months now. I am a Customer Service Representative (CSR) Coordinator at Fenix Côte d’Ivoire and my role is to train and supervise the CSRs in their various tasks, and more specifically I help them deal with difficult clients. I am making sure we provide an exceptional customer experience and we make an unhappy customer satisfied!

What do you like about your job?

What I am passionate about in this role is to be able to help my colleagues. Also I love to take care of the client and do everything I can to fix his problem. That brings me a lot of joy!

What do you love most about working at Fenix?

At Fenix, what I like the most is the team and family spirit. During difficult times, I can always count on the support from my colleagues. I am surrounded by wonderful people every day.

 

Latoya Adriano, Products Associate, Mozambique

“What fascinates me is that I can bring hope to our customers by ensuring they have access to clean energy, especially in our country where the electrification rate in rural areas is still too low.”

What do you do at Fenix?

I am working in the Product team at Fenix Mozambique. I have the responsibility of ensuring that our products and prices are answering our customers and key stakeholders needs in Mozambique.

What do you like about your job?

What fascinates me is that I can bring hope to our customers by ensuring they have access to clean energy, especially in our country where the electrification rate in rural areas is still too low.

What do you love most about working at Fenix?

What I love about working at Fenix ​​is ​​the fact that my personal values are aligned with the company’s values. I also like the people and the culture. The fact that we can interact with our customers and co-workers without any restrictions and with a lot of love and respect makes Fenix ​the best place to work. Because we spend most of our day at work, the sense of family is very important. It motivates us to continue to do our best every day to serve our customers. 

 

Webby Chingumbe, Credit and Commercial Associate, Zambia

“Fenix has an amazing work culture built around strong values which bring everyone together.”

What do you do at Fenix?

I am a Credit and Commercial Associate at Fenix Zambia. I provide support on various customer insight and repayment projects undertaken by Zambia and Global Credit teams to address customer defaults and improve loan repayment. I participate in designing credit implementation models and work across departments to ensure successive project execution.

I am also responsible for managing routine sales activities. Our Zambian sales team has grown to over 600 people and this rapid growth requires diligent and efficient management of day-to-day operations. Thus, my typical day with the commercialteam involves constantly communicating with field sales teams to resolve their issues, but most importantly getting feedback and insight to what is happening in the field. 

What do you like about your role?

What I like about my role is that I am making a life-changing impact on customers whenever they buy our solar products and manage to complete their loan. Zambia’s current national access to electricity averages at 31%, 67% for urban population and 4% for rural population. I love being in constant contact with a dedicated last-mile sales team changing lives of thousands of households without electricity, and working with a credit team making it possible for customers to complete their loan.

What do you love most about working at Fenix?

Fenix has an amazing work culture built around strong values which bring everyone together and provide opportunities equally, regardless of your work background or role. The workspace environment supports team spirit, physical well-being and growth mindset, resulting in more engaged and productive employees. This culture is also reflected in the way we cherish our customers by hosting them at events such as All Hands, our top-most value is to relentlessly pursue an exceptional customer experience. 

What do you mean by exceptional customer experience?

It is a provision of holistic experience during every opportunity we have to interact with customers. This could be on the phone, in the service center or through the products and services we provide. To ensure customers get an exceptional experience with the products we create inclusive life-changing products and we are committed to smart iterative designs based on our customer feedback.

 

Elizabeth Okuneye, Customer Service Representative (CSR), Nigeria

Here at Fenix Nigeria, we treat customers like family and we want to nurture these relationships just like we would with family. 

What do you do at Fenix?

I am a Customer Service Representative (CSR). What I do is basically nurture relationships with customers, resolve their issues in a timely fashion, support them and our colleagues in the field. I do my best to provide 

an excellent customer experience, meaning going above and beyond for a customer and exceeding their expectations. Here at Fenix Nigeria, we treat customers like family and we want to nurture these relationships just like we would with family.

What do you like about your job?

I love the opportunity it gives to interact with people from different cultures, also to be able to represent the Fenix brand to thousands of people.

What do you love most about working at Fenix?

Fenix provides a very supportive and fun environment. I like the fact that everyone here is so supportive, they understand your strengths and we all pool our strengths together to achieve a common goal. There’s no better feeling than that.

 

Ryan Liu, Product Designer, San Francisco

One of the best parts about working at Fenix is being able to come in to work, have a supportive group of peers, and be able to laugh every single day while we’re delivering great work as a team.”

What do you do at Fenix?

I am a product designer. My primary objective is to manage the Fenix Power systems, primarily from a mechanical perspective but also from a systems and architectural perspective. I work with our internal stakeholders to make sure the engineering team understands the features we need, then share those requirements with the mechanical, electrical, and firmware engineers so we can build the right products. 

What do you like about your role?

I love being able to not only work on microscopic technical issues and really get down into the weeds of how you solve a very specific technical problem, but also balancing that with the larger perspective of how my responsibilities and work help the company succeed in its key priorities. I think it’s fairly rare for most positions in most companies to span those two extremes. 

What do you love most about working at Fenix?

One of the best parts about working at Fenix is being able to come in to work, have a supportive group of peers, and be able to laugh every single day while we’re delivering great work as a team. I appreciate that in addition to working on technical things, I also enjoy to struggle, think about, and discuss larger implications of my work.

How does your work contribute to creating an exceptional experience for our customers? 

Because of my specific role as a product designer, when I think of customer experience, I think of centering our customer, as diverse as they are, into every aspect of my own product design. I’m based in San Francisco and was trained in the US and therefore have a very Western mentality, and to me, having an exceptional customer experience means being able to push aside some of the training I’ve received so I can emphasize and center the perspectives of those we’re trying to serve. 

The direct output of my work is to create physical products that end up in customers’ hands and houses – these are the products that customers interact with daily, and that is a direct result of the CAD models and discussions and refinements that we work on here in San Francisco.