Frequently Asked Questions
ReadyPay (Uganda only)
Where can I buy a ReadyPay Solar Power System?
ReadyPay Solar is available in Uganda through registered MTN and Fenix Dealers. To find your nearest retail location, please call ReadyPay Customer Care at 0800 202 933 for free (from within Uganda).
What do I need in order to become a ReadyPay customer?
To register for ReadyPay Solar, you will need to have a government-issued identification card and a registered MTN Mobile Money account on your phone. For details on the ReadyPay application process, please call ReadyPay Customer Care at 0800 202 933 for free (from within Uganda).
What type of ReadyPay payment plans do you offer?
We have flexible payment terms that allow you to pay daily, weekly, monthly or larger amounts. You can also pay for ReadyPay over 1 to 36 months. Click here to learn more about ReadyPay products in Uganda.
What happens when I complete my ReadyPay Solar payments?
You fully own your ReadyPay system and can continue using it for free.
Can I buy ReadyPay for someone other than myself?
Yes, you can buy ReadyPay Solar for people other than yourself and make repayments for them. For more information, please call ReadyPay Customer Care at 0800 202 933 for free (within Uganda).
Do I need a technician to install ReadyPay Solar?
No technician is required. We designed ReadyPay to be easy to carry home with you and set up yourself. You simply place the panel on your roof or in direct sunlight, set the ReadySet in a safe location indoors, and begin powering lights, phones, and other devices. Of course, you can always call Customer Care at 0800 202 933 for support.
What should I do if my ReadyPay System is not working?
First, be sure that your ReadyPay system has a battery charge and that you are current in making your ReadyPay payments. If your ReadyPay system still is not working, please call ReadyPay Customer Care at 0800 202 933 for free (within Uganda).
What type of warranty do you offer for ReadyPay?
We offer a 24-month warranty against manufacturers’ defects on all ReadyPay Solar Power Systems. If you still have issues, call Customer Care in Uganda at 0800 202 933.
Do you offer ReadyPay systems with TVs?
Yes. We offer a wide range of ReadyPay home and business systems, including systems with a television. Because we built ReadyPay systems to be expandable in size, you can start with a basic system and add a TV at a later date. Click here to see our ReadyPay product range.
How can I become a ReadyPay Dealer?
If you’re interested in becoming a ReadyPay Dealer, call Customer Care at 0800 202 933.
Still need help?
Here are several ways to contact us